Digital Goods Refund Policy
Last Updated: January 29, 2024
At HCows.com, we value your satisfaction with our digital goods. While we generally do not offer refunds on the purchase of digital goods, we recognize that exceptional circumstances may warrant a refund. Below are the conditions under which refund requests for digital goods will be considered:
Refund Conditions
- Access Issues: If you are unable to log in to the HCows.com members’ area or face difficulties communicating with us via email, we are here to assist. Please provide proof of your support request by contacting us at [Insert HCows Contact Phone Number] and detailing the issue. Our support team will arrange a recorded video session to help resolve your access issues.
- Download Issues: If you encounter technical problems preventing you from downloading the digital goods included with your purchase, please reach out to our support team at [Insert HCows Contact Email]. You will need to provide your order and membership information for validation. Upon validation, HCows.com will endeavor to deliver your digital downloads through alternative methods. We understand that issues may arise due to browser compatibility, firewalls, or network problems, and we are committed to resolving these issues.Product Not-as-Described: Claims that a product is not as described are handled on a case-by-case basis and are subject to our approval. To minimize the likelihood of such claims, we encourage every customer to review the free samples, video overviews, and screenshots available for each type of product before making a purchase.
Contact and Support For assistance or to initiate a refund request under these conditions, please contact us at: https://hcows.com/support.
Policy Amendments HCows.com reserves the right to modify this digital goods refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.